Terms and Conditions on Surrpaws.sg 

Last updated: 10/12/2023 

  1. Introduction

The Website Owner of https://www.surrpaws.sg (“website”) which is Milkison International Private Limited, its subsidiaries, and its affiliates (herein known as “Website Owner” or “we” or “us” or “our” or “Surrpaws pet grooming” or “Surrpaws Pet Shop”) provides the information contained on this website or any of the pages comprising the website to visitors (“Visitors”) (cumulatively referred to as “you” or “your” or “customers” or “pet owners” or “user” or “users” hereinafter) subject to the Terms and Conditions set out in this website’s terms and conditions (“Terms and Conditions”), the privacy policy (“Privacy Policy” or “Data Notice For Customers”) and any other relevant Terms and Conditions, policies and notices which may be applicable to a specific section or page of this website. 

  1. Information on the Website & Notice of Changes

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. 

These Terms and Conditions are effective as of [01/01/2020]. We expressly reserve the right to change these Terms and Conditions from time to time without prior notice to you. You acknowledge and agree that it is your responsibility to review this Website and these Terms and Conditions from time to time and to familiarize yourself with any modifications. 

Your continued use of this Website after such modifications will constitute acknowledgement of the modified Terms and Conditions and agreement to abide and be bound by the modified Terms and Conditions. 

We reserve the sole right to either modify or discontinue the Website, including any of the Website’s features, at any time with or without notice to you. We will not be liable to you, or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this Website shall also be subject to these Terms and conditions. 

No information shall be construed as advice and information are offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please contact us at milkisoninternational@gmail.com.  

  1. Trade Marks

The trademarks, names, logos and service marks (collectively “Trademarks”) displayed on this website are pending registration, registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner. For Trademark usage request, please contact milkisoninternational@gmail.com 

3.1 Intellectual Property 

All custom graphics, icons, logos, and service names used on the Website are pending registration or registered trademarks, service marks, and/or artwork held under copyright of Surrpaws Pet Shop (Milkison International Private Limited). All other marks are property of their respective owners. Nothing in these Terms and Conditions grants you any right to use any trademark, service mark, logo, and/or the name or trade names of Surrpaws Pet Shop, Milkison International Private Limited or its Affiliates. 

  1. External Links

External links to external websites hosted by third-party may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links, you must refer to that external website’s terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website via email to milkisoninternational@gmail.com 

This website may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. 

These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the Website or party by us, or any warranty of any kind, either express or implied. 

  1. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material. 

  1. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our website. 

  1. Disclaimer of Liability

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. 

  1. Use of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Singapore). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website. 

Your use of the Website is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the Website. By posting information in or otherwise using any communications service, live chat, live streaming, chat room, message board, newsgroup, forums, or other interactive service that may be available to you on or through this Website, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content — including text, communications, software, images, sounds, data, or other information — that: 

  • Is unlawful, threatening, abusive, harassing, defamatory, libellous, slanderous, deceptive, fraudulent, misleading, misinformation, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
     
  •  victimizes, harasses, degrades, or intimidates an individual or group of individuals based on religion, gender, sexual orientation, race, ethnicity, age, or disability;
     
  • Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
     
  • Constitutes unauthorized or unsolicited advertising, junk, or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
     
  • Contains software viruses or any other computer code, files, or programs, text messages, url links, images, that are designed or intended to disrupt, damage, phish personal information and any data, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party;
     
  • Impersonates any person or entity, including any of our employees or representatives.
     

We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third party users of the Website. We generally do not pre-screen, monitor, or edit the content posted by users of communications services, chat rooms, message boards, newsgroups, forums, or other interactive services that may be available on or through this Website. However, we and our agents have the right at their sole discretion to remove any content that, in our judgment, does not comply with these Terms and Conditions and any other rules of user conduct for our site, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content. 

You agree that we may at any time, and at our sole discretion, terminate your membership, user account, or other affiliation with our website, including but not limited to blocking your IP address, without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we reserve the right to fully investigate any violations of the clauses stated herein and cooperate fully with investigations of violations of systems or network security at other websites, including cooperating with law enforcement authorities in investigating suspected criminal violations. 

  1. General

9.1 Entire Agreement 

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated, herein website Terms and Conditions supersede and replace all prior commitments, undertakings, or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. 

9.2 Alteration 

The Website Owner may at any time modify any relevant terms and conditions, policies, or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website by referencing to the above mentioned last updated date. 

9.3 Conflict 

Where any conflict or contradiction appears between the provisions of herein Terms and Conditions and any other relevant Terms of Services, Privacy Policy, policies or notices, the other relevant Terms of Service, policies or notices which relate specifically to a particular section or page of the website shall prevail in respect of your use of the relevant section or page of the website.

9.4 Waiver 

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights. 

9.5 Cession 

The Website Owner shall be entitled to cede, assign, and delegate all or any of its rights and obligations in terms of any relevant Terms and Conditions, policies and notices to any third party. 

9.6 Severability 

All provisions of any relevant Terms and Conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant Terms and Conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant Terms and Conditions, policies and notices shall remain in full force and effect. 

9.7 International Use 

Although this Website may be accessible worldwide, we make no representation that materials on this Website are appropriate or available for use in locations outside Singapore and accessing them from territories where their contents are illegal is prohibited. Your choice to choose to access this Website or link to this website from other locations do so on your own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this Website is void where prohibited. 

9.8 Termination 

You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the Website with or without notice given to you and for any reason, including, without limitation, breach of these Terms and Conditions. Any suspected fraudulent, abusive, or illegal activity may be grounds for terminating your relationship with us and may be referred to appropriate law enforcement authorities. 

Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this Website immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this Website. If you believe that we should not terminate your account, you may appeal to us with evidence and reasons via email to us at milkisoninternational@gmail.com. We reserve the rights to either reply to your appeal and disregard it and reserve the right to either reinstate your user account (with or without your posted content, and any monetary balance or credits) or stick to the decision of the termination or suspension of your user account. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension, or any other actions taken by us in connection with such termination or suspension. 

9.9 Disclaimer of Warranties 

Content available through this Website may represents the opinions and judgments of an information provider, site user, or other person or entity not connected with us. We do not endorse, nor are we responsible for the accuracy or reliability of, any opinion, advice, or statement made by anyone other than an authorized Surrpaws Pet Shop’s spokesperson speaking in his/her official capacity. 

 

You understand and agree that temporary interruptions of the services available through this Website such as disruption of network may occur as normal events. You further understand and agree that we have no control over third party networks you may access in the course of the use of this Website, and therefore, delays and disruption of this network transmissions and other network transmissions are completely beyond our control. 

You understand and agree that the services available on this Website are provided “AS IS” and that we assume no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings. 

  1. Refund, Feedback, or Compensation

When you engage our services, you understand and agree that there is strictly no refund in cash or any other form for pet grooming services rendered to your pet and agree to compensate for any form of injury to our pet groomers, our employees and other customers caused by your pet. You further agree that there is strictly no refund for unused membership package session(s) and credit(s), and you agree to submit any feedback directly to Surrpaws management via our website’s contact form https://www.surrpaws.sg/contact/, company WhatsApp account (+65 88457183), email to hi@surrpaws.sg or via private message on our social media’s accounts. We reserve the rights to take actions for any misleading, slanderous, or libellous content made by you, including but not limited to termination of your user account, membership, or further access to our website, goods and services, and any legal actions against you.  

11. Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Singapore without giving effect to any principles of conflict of law. You hereby consent to mediation and only proceed with mediation in Singapore prior to any litigations at the State Courts of Singapore in respect of any disputes arising in connection with the website, or any relevant Terms and Conditions, Privacy Policy, policies and notices or any matter related to or in connection therewith.  

11.1 Comments or Questions 

If you have any questions, comments or concerns arising from the website, the Privacy Policy or any relevant Terms and Conditions, policies and notices or the way in which we are handling your personal information, please cease from using or accessing this website or alternatively, please contact us via email at Milkisoninternational@gmail.com or via postal to 590 Montreal Link #01-21 Singapore 750590. 

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